Question 1

How do I connect my ad accounts?

Accepted Answer

Click "Connect" and sign in with your ad platform account. ReportMate uses secure OAuth authentication — we never see or store your passwords. Google Ads is available now, with Meta Ads and more platforms coming soon.

Question 2

How long does the initial setup take?

Accepted Answer

Most users are up and running in under 5 minutes. Connect your ad account, choose a report template, and generate your first report. No technical setup required.

Question 3

Can I connect multiple ad accounts?

Accepted Answer

Yes! Pro plans support up to 10 accounts and Business plans offer unlimited accounts. This is ideal for agencies managing campaigns for multiple clients.

Question 4

Is there a free trial?

Accepted Answer

Yes. All paid plans include a 14-day free trial with full access to features. No credit card required to start.

Question 5

What data is included in the reports?

Accepted Answer

Reports include campaign performance metrics, ad group breakdowns, keyword analysis, conversion tracking, cost metrics (CPC, CPM, CPA), ROAS calculations, and AI-generated insights with actionable recommendations.

Question 6

How long does it take to generate a report?

Accepted Answer

Most reports are generated in under 60 seconds. Complex reports with multiple campaigns, extensive date ranges, or large accounts may take up to 2 minutes.

Question 7

Can I customize which metrics appear in reports?

Accepted Answer

Yes. You can choose which campaigns, metrics, and date ranges to include. Pro and Business plans also support custom branding with your logo and colors.

Question 8

How often is the data refreshed?

Accepted Answer

Data is synced from your ad platforms each time you generate a report. Business plan users can also set up scheduled reports that automatically pull the latest data.

Question 9

Can I share reports with clients?

Accepted Answer

Yes! Every report gets a unique shareable link that clients can view in their browser — no login required. Links can be password-protected for added security.

Question 10

What export formats are available?

Accepted Answer

You can export reports as branded PDF documents. Pro and Business plans include white-label PDF exports with your agency branding and custom cover pages.

Question 11

Can I schedule recurring reports?

Accepted Answer

Business plan users can schedule weekly or monthly reports that are automatically generated and sent to clients via email with a shareable link.

Question 12

Is my data secure?

Accepted Answer

Absolutely. All data is encrypted at rest and in transit using industry-standard encryption. We use secure OAuth for ad platform access and never store your credentials. Your data is hosted on SOC 2 compliant infrastructure.

Question 13

Can I revoke access to my ad data?

Accepted Answer

Yes. You can disconnect your ad accounts at any time from your ReportMate settings or directly from your ad platform permissions page.

Question 14

Do you sell or share my data?

Accepted Answer

Never. Your ad platform data is used only to generate your reports. We do not sell, share, or use your data for any other purpose. See our privacy policy for full details.

Question 15

What plans are available?

Accepted Answer

We offer three plans: Basic ($9/mo) for small businesses with 1 ad account and 5 reports/month, Pro ($29/mo) for freelancers with up to 10 accounts and unlimited reports, and Business ($79/mo) for agencies with unlimited accounts and white-label branding.

Question 16

Can I change plans at any time?

Accepted Answer

Yes. You can upgrade or downgrade your plan at any time. When upgrading, you get immediate access to new features. When downgrading, the change takes effect at the end of your billing cycle.

Question 17

Do you offer annual billing?

Accepted Answer

Yes. Annual billing saves you approximately 20% compared to monthly billing. All plans are available with both monthly and annual payment options.

Frequently Asked Questions

Getting Started

Reports & Data

Sharing & Export

Security & Privacy

Billing & Plans